Frequently Asked Questions
If you have questions about ordering your promotional bags you may find the answer below, if you don’t you can always call us on: 0345 200 4045 or email us directly: firstname.lastname@example.org we are always happy to help.
Some items within our range are made to order – the size, shape, print colours and any other variables. On these products we will tailor the price to your specific requirements. In order to get a quote simply fill in the enquiry form, or give us a call.
Ideally we would like the artwork to be provided as an outlined image. This could be an Ai, EPS or PDF file. JPEGs can be used on occasion, but sometimes can incur additional artwork charges for outlining.
The best way to order is to get in contact with our dedicated sales team. They will be able to talk you through the simple, hassle free order process.
First-time orders require payment in advance or a deposit. Repeat customers with good payment records receive extended payment terms that are agreed upon by both parties.
In order to personalise a product, the production facility must translate the artwork into a useable format for their machines such as a screen or die depending on the decorating technique used. This process is referred to as a “set-up” or “origination” charge. We will be happy to explain each process in more detail – please just ask!
The smallest number of items that can be purchased for any one product. The moq will vary form bag to bag. Stocked items usually have lower minimum orders, bespoke designs will have higher minimum orders.
Delivery time will depend on the product. Most items we can deliver within 1-2 weeks from artwork approval. Larger orders may take a little longer. Bespoke products will take the longest due to the design, sampling and delivery time involved in the process.
Yes of course. As standard an electronic proof will be emailed to you to ensure the accuracy of your order. It is then up to you to check your logo, position & any pantone references before confirming you are happy to proceed with production. Physical proofs are available on request, but may incur additional charges and require extended production time. For bespoke items we will always provide a pre-production sample.
Delivery varies from product to product, so unless otherwise stated, delivery is not included. Please contact for accurate delivery costs.
Yes we certainly can. If you can advise us of the postcode for each address then we will be able to quote for this.
If you cannot find the bag you are looking for, let us know. Chances are we will be able to provide you with a competitive quote even if it is not on the website.